Get in Touch

We’re here to assist you with any questions or concerns about your fragrance journey. Reach out to us for a personalized experience.

Connect with Us

Your inquiries are important; let’s make your fragrance experience exceptional.

Phone

082 427 1771

info@fragrancelibrary.co.za

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Frequently Asked Questions

Find answers to common inquiries about our products, services, and fragrance collections.

Are your perfumes 100% original and authentic?

Yes. All our perfumes are 100% authentic and original, sourced from authorised distributors and reputable suppliers. We do not sell replicas, imitations, or inspired versions.

How long does delivery take?

Orders are usually processed within 1–2 business days. Delivery typically takes 2–5 business days, depending on your location and the courier service selected at checkout.

Do you offer returns or refunds?

For hygiene and safety reasons, opened or used perfumes cannot be returned. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery, and we will gladly assist.

How can I be sure which fragrance to choose?

Each product page includes detailed scent notes and fragrance profiles (e.g. woody, fresh, sweet, spicy). If you need assistance, feel free to contact us for personalised recommendations.

Is it safe to shop and make payments on your website?

Yes. Our website uses secure SSL encryption, and all payments are processed through trusted, PCI-compliant payment gateways to ensure your information remains safe.